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Customer Support


Context Help

If you feel lost inside our Control Panel, the very first step you should take is to push the Help button, which is visible on each page. A popup will open. It comprises in-depth info about all the actions that you can carry out on the given page. Each context menu shows up on the same page so that you can swiftly return to your work.

Video Tutorials

We have a wide variety of how-to videos explaining how to work with our hosting Control Panel. They're shot for those of you who would like to see how things are getting done rather than just reading articles. In this way, anyone can quickly become familiar with our hosting Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't discover the solution you are looking for, explore our extensive Frequently Asked Questions section, which covers questions asked by actual people and offers real solutions. We frequently "revamp" our FAQ database with new questions & answers in an attempt to cover all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't discover the answer you need in the FAQ database either, you can touch base with our great team of customer service technicians available 24-7 and eager to assist you with any problem. Each support ticket you open will be answered in less than 60 minutes (the average ticket response time being about twenty mins), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 268310

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com